This Privacy Policy explains how Cycle Revival handles personal data in connection with its bicycle repair workshop services and website use.
Personal data is used to respond to inquiries, schedule and manage bicycle intake, inspect and service bicycles, prepare and confirm quotes, obtain approval for additional work, record completed repairs, issue service summaries, process payments, maintain business records, support website operation, and send limited service-related reminders where appropriate.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or similar operational functions. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.
We may disclose personal data if required to comply with law, a valid legal process, or a lawful request from public authorities, or to protect our rights, customers, staff, or workshop operations.
Use the contact details below for questions about this policy or the handling of personal data.
We may collect contact details, service request information, bicycle intake details, inspection notes, quote approvals, payment-related records, and communication content. We may also collect limited technical data such as device and browser information, log data, and cookie-related identifiers when the site is used.
We receive data when a user submits a service inquiry, books by phone, email, contact form, or drop-in, brings in a bicycle for inspection or repair, approves work, or communicates with us about service progress. Some technical data is generated automatically when the website is accessed.
We may use essential cookies for site operation, functional cookies to remember basic settings, and analytics-related cookies where enabled to understand general site use. Cookies may be session-based or persistent depending on their purpose.
Where cookies are used, users may manage them through browser controls and similar settings. Disabling some cookies may affect site functions such as form handling, session continuity, or preference storage.
Depending on your location and the circumstances, you may ask to access, correct, or delete certain personal data, or object to or restrict some processing. Some requests may be limited where we must keep information for legal, accounting, or service record purposes.
To protect privacy, we may ask for information needed to verify a request before responding. If a request is accepted, we will act within a reasonable period and explain any lawful limitation that applies.
We retain personal data for the period needed to manage inquiries, complete repairs, maintain service records, handle payment and accounting obligations, and address legal or operational requirements. When data is no longer needed, it is deleted or anonymized in a practical manner.
When we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
